Customer Care

OUR CUSTOMER CARE EXCEEDS EXPECTATIONS

At Tribute Communities, we are totally committed to customer satisfaction. We will go the extra mile, ensuring that all facets of the new-home experience not only meet but exceed our customers' expectations. Respect for our customers is the most important principle defining Tribute's corporate philosophy. We have rigorous standards of customer care that are practiced throughout the company – from Presentation Centre to site staff to décor centre to head office.

Tribute has developed a comprehensive Total Service policy to look after customer needs. This includes a 24-hour service response, and a commitment to deliver a home that you will be proud to live in. This dedication has garnered Tribute some of the industry's highest awards for customer satisfaction from both national and international organizations including the Tarion Warranty Corporation as well as J.D. Power and Associates.

Over the years, we have achieved extraordinary homeowner loyalty with our Total Service policy. It is a matter of pride to us that a significant percentage of our new home sales come through satisfied customer referrals. We also survey buyers after they move into their new home and use the information generated to further improve our customer service standards.

Ultimately at Tribute Communities, we build every home as though we were going to live in it.

my tribute is ... freedom

At Tribute Communities, our vision is to help everyone realize their dream of home-ownership. And that extends to people with disabilities. We know that these individuals have special needs, and we truly admire their spirit and determination to overcome their challenges. That's why, we are more than happy to make design and/or structural changes in our home to accommodate their needs. This includes innovative designs and products such as wheel-in showers, automatic door openers, height adjustable kitchen cupboards, lower light switches, higher receptacles, wider doorways and passageways, even elevators and stair-lifts.


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